Print Page - OTRS ticket body being truncated?

Title: OTRS ticket body being truncated?
Post by: Zen-Aku on 01.03.2015, 09:44:10

Hi,

I posted a ticket through the EF contact page. (Ticket#2015021599000069)

I didn't pay much attention to the confirmation mail at first but now I have noticed that my question appears to be truncated (at least in the reply I got from the OTRS).
The cut is just after a sentence so it doesn't look obvious.

I just wanted to know if my question got through whole and is just waiting in queue, or it somehow got cut off, making it look spamlike.

Title: Re: OTRS ticket body being truncated?
Post by: Alpha_Ki on 01.03.2015, 11:31:51

I am typing an answer right now.

Title: Re: OTRS ticket body being truncated?
Post by: Zen-Aku on 01.03.2015, 11:36:45

Thanks, no need to rush. I just wasn't sure that it got delivered.

Title: Re: OTRS ticket body being truncated?
Post by: draconigen on 01.03.2015, 12:40:32

Don't worry, our OTRS really just truncates the message that is being confirmed to you, while the recipent receives the full version.

Title: Re: OTRS ticket body being truncated?
Post by: Zen-Aku on 01.03.2015, 15:59:07

Thanks, I was missing an indication of this behaviour (like "[...]" in the subject) and panicked.

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Off Topic => Forum Issues => Topic started by: Zen-Aku on 01.03.2015, 09:44:10